Questions and answers (FAQ)

You are a customer and you wish to purchase on the platform

What types of payment do you accept?

We accept a variety of payment methods, including credit cards, bank transfers, and some digital wallets.

Is my payment secure?

Yes, we use SSL encryption and follow all PCI standards to ensure the security of your transactions.

Can I cancel or change my order after placing it?

Please note, the products are specially made for you. You cannot cancel an order.

How can I return a product I purchased?

Please note, the products are specially made for you. You CANNOT return them unless there is a manufacturing defect or error on the order.

What do I do if I received a damaged or incorrect product?

We apologize for any inconvenience. Please initiate a return and specify that you received a damaged or incorrect product. We will process your return and refund you.

How can I track my order?

Once your order has been shipped, you will receive an email with tracking details. You can also track your order via your account on our site.

Do you deliver to my area?

All offered products are delivered to many parts of the world. You can check delivery availability in your area during the ordering process.

How can I contact customer service?

You can contact us via our contact form on the site

Can I buy products from different sellers in one order?

Yes, you can add products from different sellers to your cart and purchase them in a single transaction.

How do I leave a review for a product I purchased?

After making a purchase, you can leave a review by visiting the product page and clicking on the "Leave a Review" link.

How can I change my password?

You can change your password by logging into your account, going to your account settings and selecting "Change Password".

How can I delete my account?

To delete your account, please contact our customer service who will guide you through the process.

What happens if an item is out of stock?

If an item is out of stock, we will notify you on the product page. You can choose to be notified when the item is back in stock.

How can I use a promo code?

You can use a promo code during the ordering process. Enter the code in the "Promo Code" field at checkout and click "Apply."

How can I obtain an invoice for my order?

To request an invoice, please contact our customer service department

You are a business and you would like a personalized order

Can I buy products in bulk from your marketplace?

We recommend that you contact us for discounts related to the order amount.

How can I obtain an invoice for my order?

Once your order is placed, an invoice will be generated and you can download it from your account.

Can I have specific products for my business

We have a tailor-made product creation service with the creatives of your choice. Please contact seller directly for details.

You are a creative and you want to sell on our platform

How do I register as a seller on your marketplace?

You can register by clicking on the “Become a Seller” button on our home page. Follow the instructions and fill in the necessary details to complete the registration.

How can I list my products on your site?

Once you have been accepted, you make a selection of around twenty high definition images that you want to share on the platform. You write the accompanying text for each image to make the visitor want to buy the corresponding product. We take care of creating the products.

How can I edit my product details?

You can edit your product details by contacting us and logging into your seller account and selecting the product you wish to edit.

How can I track my sales?

We offer a seller dashboard where you can track your sales, revenue, and other relevant statistics.

Are there any restrictions on what I can sell on your marketplace?

Yes, we have an editorial line because we want the products sold to convey positive values. Products with your designs must be able to be seen by children. We ban all violent images or nudity. Please see our terms and conditions for further details.

You are a public utility association

How can I benefit from this platform preferentially?

Public utility associations benefit from all products with a 50% discount.

Can I benefit from funds reserved for public utility associations?

We use the funds to help associations that promote art to underprivileged children. If you have actions that are part of the same philosophy, do not hesitate to contact us.

Can we have specific creations for our association?

We can create tailor-made creations for associations by combining images that suit you and displaying your logo. Do not hesitate to contact us.

You are a school

How can I benefit from this platform preferentially?

Schools benefit from all products with a 30% discount. In the case of group purchases, please contact us.

Do you have an offer for art schools?

Schools of art and creation in all its forms benefit from a privileged status since we wish to promote young artists. Please contact us to find out more.

Can we have specific creations for our school?

We can create tailor-made creations for schools by combining images that suit you and featuring your logo. Do not hesitate to contact us.